Diesel Stump Grinders LLC (“DSG,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit dieselstumpgrinders.com, submit a service request, call or text us, or otherwise communicate with us.
Information We Collect
We may collect information that you voluntarily provide, including:
- Your name, telephone number, and email address
- Your service address
- Information about your property or requested service
- Photographs or other information you submit
- Appointment, estimate, and scheduling information
- Records of communications with us
- Payment and transaction information
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device type, referring website, pages visited, and general website activity. Cookies and similar technologies may be used to operate and improve the website.
How We Use Information
We may use collected information to:
- Respond to calls, messages, and service inquiries
- Provide estimates and requested services
- Schedule and coordinate appointments
- Send service-request forms or surveys
- Communicate about an existing or requested service
- Process payments and maintain transaction records
- Provide customer support and improve our operations
- Maintain security, prevent misuse, and comply with legal obligations
Text Messaging and Consent
When you provide your mobile telephone number and consent to receive text messages, DSG may send transactional or customer-care messages related to your inquiry or requested service. Messages may include an acknowledgment of an unanswered call, responses to inquiries, a link to our service-request survey, estimate or appointment coordination, scheduling updates, and other communications directly related to a requested or existing service.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from further text messages. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing goods or services.
Following an unanswered inbound call, we may send one initial message asking whether you would like to continue the conversation by text. Additional text communication will occur only after you respond or otherwise provide consent.
Mobile Information and SMS Consent
We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
We may disclose limited information to service providers that help us deliver and support communications, including telecommunications, customer-management, website-hosting, and technology providers. These providers may use the information only to perform services on our behalf. SMS opt-in data and consent will not be shared with third parties for marketing purposes.
How We Share Information
We may share information with service providers that assist with website hosting, customer-relationship management, telephone and text-message delivery, payment processing, scheduling, analytics, and business administration. We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate fraud or misuse, or complete a business transaction involving DSG. We do not sell personal information.
Payment Information
If online payment options are offered, payment information may be collected and processed directly by a third-party payment processor. DSG may not receive or retain complete payment-card information. The payment processor’s privacy practices also apply.
Data Retention and Security
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and financial records, resolve disputes, enforce agreements, and satisfy legal obligations. We use reasonable administrative and technical measures intended to protect personal information, but no electronic system can be guaranteed completely secure.
Your Choices
You may reply STOP to any DSG text message, contact us to request correction of your contact information, ask us to stop nonessential communications, or adjust your browser settings to limit certain cookies. Stopping text messages does not prevent us from contacting you through another method when reasonably necessary to complete an active service request or transaction.
Children’s Privacy
Our website and services are intended for adults seeking property-maintenance services. We do not knowingly collect personal information directly from children under 13.
Third-Party Links
Our website may contain links to services operated by third parties. DSG is not responsible for the privacy practices, security, or content of third-party websites.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.